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Privacy Policy

 

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information: name, contact information including email address, demographic information such as postcode, other information relevant to customer surveys and/or offers.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or email. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is simply a technology for remembering something about you, in the form of small pieces of data that we store in your web browser. Every time you visit our website our cookies are sent to us, letting us recognise you as the same person that had visited previously.

This helps us give you a good experience, and provides us with data we can look at to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

Google Analytics

In particular, we measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer, such as the web browser you use and the resolution of your screen. All of that information is anonymous - so we don't know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

Any data collected by Google Analytics that is associated with cookies, user identifiers or advertising identifiers is retained for a period of 26 months.

You can learn more about Google Analytics or opt out if you wish.

 

Online shop

When you create an account or order something on our website we will record specific personal information about you, such as your name and email address.

We also log account and transaction history for accounting purposes, and to monitor our business activities. Your information whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Our online shop is provided and managed by our webmaster, Web Smart Media.

Online payments

We use Stripe to process payments. By using a third party payment processor such as Stripe we avoid ever coming into contact with your sensitive payment information. When you provide payment details on our website they are sent to Stripe directly for processing. Less sensitive information, such as your name, email address, and address will be shared with us in order to processes your purchase.

You can learn more about Stripe and their approach to privacy.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.t

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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